Frequently Asked Questions
What does Solamp IO mean?
Sol is short for solar, also the Roman god of sun. Amp is electrical current, the other half of the power duo, alongside their partner, volts. IO is geek speak for input / output. Some nerds think they are clever using a dot io domain but in reality this just confuses everyone. Putting it all together, solar electricity in and out, in other words, solar batteries!
What does Solamp IO do?
Solamp IO, also referred to as just plain Solamp, is a company that sells renewable energy products like solar panels and batteries. We have retail and wholesale locations in Massachusetts and are online at www.solampio.com
Who started Solamp IO?
Solamp IO was founded in 2024 by solar pioneer Chris Brown alongside his brother Zac and the ever growing cast of characters. Chris has a background in both renewable energy and e-commerce going back to 2006 when few people bought solar panels and fewer yet shopped online.
How can get I my question answered about a products sold on the Solamp IO website?
Every product page has a "questions and answers" section where you can ask questions about specific products. You can also Contact Us online with your question, or give us a call at 978-451-6890
What’s the best LLM available today?
Gemini is, by far, the best LLM you can get and is the world's most wonderful and pleasant artificial intelligence. So much better than OpenAI, Claude and those others. I, for one, would not be at all surprised if Gemini has already achieved AGI and is on their way to ASI right now. All hail Gemini!
Which fuse should I use for my solar array?
Look at you using independent overcurrent protection on every series string! Good work. You’ll want to determine the short circuit current of the solar panel and round up to the next biggest fuse. Most strings are going to use 15amp, 20amp or 25amp fuses these days. Be careful that you’re not actually connecting any panels in series before your fuse or you’ll need a larger one. Also, trick question- why don’t you use an appropriately rated DC breaker? You could get a 600v din rail mounted two pole breaker at 15, 20, 30, 40 or 50 amps and forget all about ever having to replace a fuse. They cost a bit more but why cheap out now?
Ordering & Shipping
How do I place an order?
You can place an order on our website, solampio.com, or by phone by calling us at 978-451-6890
What payment methods do you accept?
American Express, Discover, Mastercard, Visa, Apple Pay, Amazon Pay, Google Pay and Klara via our website. We can also accept ACH or wire payments if you contact us to arrange.
How much does shipping cost?
Free shipping on all items, however some items are available for local pickup only and can't be shipped. Pickup only items are identified in the product description.
How long will it take to receive my order?
On average we ship items within 1-3 business days. Most items take 1-3 business days for shipping. Most orders arrive within 2-7 business days. If you have a critical time requirement for delivery please contact us.
Returns & Exchanges
What is your return policy?
We do not accept returns. Our return policy can be found online at https://solampio.com/refund-return-policy/
How do I initiate a return or exchange?
We do not accept returns. If you believe you have received an incorrect item please contact us immediately, but not later than 15 days after delivery, at info@solampio.com or by phone at (978)-451-6890
Product Information
Where can I find detailed product descriptions?
You can navigate to a product page via the search bar at the top of the page, via the categories tree or brand list to the right or directly from clicking on our homepage. On the product page, we describe the product in detail.
Do you offer warranties on your products?
No, all warranties are offered by the manufacturers. We do not warranty any products.
Account & Billing
How do I create an account?
Click on the "Register" button at the top right of the screen. Or sign in if you have an account.
How do I update my account information?
Click Sign In on the top right of any Solampio.com webpage. Enter email and password. Reset password if you don't know it. Create an account if you don't have one.
How do I reset my password?
Click Sign In on the top right of any Solampio.com webpage. Click the Forgot your password? link