Returns Policy
Our return and exchange policies for solar equipment.
Return Eligibility
Most products may be returned within 30 days of delivery if they are unused, in original packaging, and in resalable condition. Some restrictions apply.
Non-Returnable Items
- Custom or special order products
- Products that have been installed or used
- Products with damaged or missing packaging
- Clearance or final sale items
- Products returned after 30 days
Restocking Fees
| Return Timeframe | Restocking Fee |
|---|---|
| Within 14 days | 15% |
| 15-30 days | 25% |
| After 30 days | Not accepted |
Return Process
- Contact us to request an RMA (Return Merchandise Authorization) number
- Pack items securely in original packaging
- Include the RMA number on the outside of the package
- Ship to the address provided with your RMA
- Refund processed within 5-7 business days of receipt
Damaged or Defective Products
If you receive a damaged or defective product, contact us immediately. Do not refuse delivery - accept the shipment and note damage on the delivery receipt. We will arrange replacement or repair under warranty at no additional cost.
Exchanges
To exchange a product, return the original item and place a new order. This ensures the fastest processing and delivery of your replacement.
Questions?
Contact our customer service team at 978-451-6890 for return assistance.
Questions?
Our team is here to help.